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Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). We will also exchange for any incorrect sizing for apparel goods, however please make sure you use our sizing charts to eliminate these types of errors as shipping costs will be the responsibility of the purchaser.

You should expect to receive your refund within 10-14 business days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. 

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

FOUR PAWS AND FRIENDS will endeavour to deliver all products ordered within Australia in 5 - 10 working days from receipt of order. We will keep you updated as to likely arrival date and delivery type. Our delivery times are indicative only and FOUR PAWS AND FRIENDS will not be liable for any failure to observe these delivery times.

Australia shipping costs are as follows:

  • QLD / NSW / VIC- $9.95
  • WA / SA $11.50
  • Fixed Shipping Costs $17.95 for bulky items such as dog beds, cat pods

International orders will attract additional freight charges. We will contact you to confirm these fees prior to shipping your order.

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